Frequently asked questions

If you can’t find what you’re looking for, email our support team at support@ecomtable.app

    • Is Ecomtable Free?

      We offer both a free and paid tiers. You can upgrade or downgrade your account at any time depending on your wants and needs. You can manage your subscription within your profile.

    • What Airtable plan do I need?

      We recommend the Plus plan or higher depending to the amount of records you’ll have.

    • Who can I contact to request a new feature?

      We would love you hear your idea! New features will be rolled out on a consistent basis. Please email us at support@ecomtable.app with your requests or feedback.

    • Can I customize the tables/fields geneerated by Ecomtable?

      Please do not rename/delete any tables or fields generated by Ecomtable since this could break functionality, but feel free to add fields or create views.

    • Can I use an existing Airtable base?

      We recommend creating a new Airtable base for Ecomtable, but you can use an existing base as well.

    • How far back does Ecomtable pull in Orders and Reviews?

      Ecomtable pulls in the orders and reviews from the beginning of the current year. If you want more historical data please reach out to us.

    • Do you offer refunds?

      Please reach out to us at support@ecomtable.app with any questions or concerns. If for some reason we cannot help you we will refund the current month.

    • Can we expect more features?

      Yes! We are continuously working on new features and improvements.

    • Do you offer an affiliate progam?

      Currently we do not, but if you anticipate referring a lot of people to Ecomtable please reach out to us at support@ecomtable.app